FAQ

General

What is KORMMERCE.com?

KORMMERCE.com is the group buying site that only sells Korean Products. We import products directly from the manufacturer in Korea.

We offer a single product or product groups until its stock of the item is sold out or until this product was replaced with the next offer. Each group buys runs an average of 7 days. (We are planning to go with daily group buy offer soon!).

What is Clearance Sale?

Since we import products directly from the manufacturer in Korea, most of the items have a MOQ (Minimum Order Quantity).

For example, if MOQ is 6,000 units and we sold 5,500 through a group buy offer, then we will sell the remaining 500 through Clearance Sale.

Can a Group Buy end early?

Some Group Buys have a limited quantity available for purchase. Once this limit has been reached, the deal will automatically close.

How do Request & Polls work?

Members can influence the products that appear on KOMMERCE.com by requesting a product and voting in polls. We make the most requested products available in a limited-time event called “Group Buy”

Request

If you have an idea for a Group Buy, then you can suggest a product to us. Request Group Buys through our Forum. Then we will review the product whether the item can import to US & Canada legally. If everything looks ok, we will put this on a poll.

Poll

Select the product which you’d like to purchase. When enough customers wanted to purchase, we will put these products on Group Buy.

I missed a deal. Can I still get it?

No. Once a deal expires or sells out, that's it. Period. We may offer it again at a later date. But we can not promise anything, we allow no backorders, and we have no waiting/notification lists.

Who chooses the products that appear on KORMMERCE.com?

Most of the products featured on our site are chosen by our customers. Members can create polls for products they’d like to see on the site. In these polls, other members can weigh in on the discussion and vote for the products they want the most. After the results are in, our buying team will contact the manufacturer and attempt to organize a Group Buy. Products that aren’t chosen by polls are recommended to us by manufacturers we already have established relationships with, or are selected by our team and KOTRA Toronto(Korea Trade-Investment Promotion Agency)

 

Shipping

How long will delivery take?

When the Group Buy ends, we then place the group’s order with the manufacturer in Korea, who prepares it for shipment to our warehouse in Toronto, Canada, or, in some cases, ships it directly to the customers. Once the group’s order is received, our warehouse team repackages it into individual orders for shipment to you. The time the fulfillment process takes will vary depending on the product. That’s why each Group Buy has a different estimated shipping date. The estimated shipping date can be found at the bottom of every product description page.

How can I track my order?

All packages are shipped via Canada Post. You will receive a shipping confirmation email when your order has been shipped.

How do I get free shipping?

We offer Group Buy Products free shipping to Canada & the US until further notice. 

Warranty, defects, and returns

How can I contact you?

At our support forum. You can find it in our footer too.

Are my purchases under warranty?

Yes, but mostly not by us. Almost every product is covered by the warranty provided by the manufacturer.

I want to talk to a live person there. Can I call you?

No, but we mean that in the nicest way possible. We are busy sourcing new products and shipping orders. The best way to reach the right person to help you is through the contact us link at the bottom of this page. If you’re really desperate to chat to one of us, send us a mail and leave a call back number and convenient time to reach you.

What’s your return policy?

Since it is If it’s damaged, defective, we’ll either refund or replace it at our discretion.